Contact Us

Contact Us

We'd Love to Hear From You

At Richaroma, your satisfaction is our priority. Whether you have a question about our fragrances, need help with an order, or just want to share your experience, our dedicated customer service team is here to assist you.

Please feel free to reach out using the information below. We are committed to responding to all inquiries promptly.

Customer Service Email

The fastest way to get help is by emailing us. Our team monitors this inbox closely.

What to Include in Your Email:
To help us resolve your inquiry as quickly as possible, please include the following information if applicable:

  • Your full name

  • Your order number

  • The email address used to place the order

  • A detailed description of your question or concern

Expected Response Time

We strive to respond to all email inquiries within 24 hours during our business days (Sunday through Thursday). Inquiries received on weekends or public holidays will be addressed on the next business day.

Frequently Asked Questions (FAQ)

You might find an instant answer to your question in our comprehensive Help Center. We have compiled answers to the most common questions about ordering, shipping, returns, and more.

Our Policies

For detailed information on shipping, returns, and your privacy, please visit our policy pages:

Thank you for choosing Richaroma.